Grape County (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit grapecounty.in, make a reservation, interact with our digital content, or communicate with us.
1. Information We Collect
We collect information that you provide directly to us, as well as data gathered automatically when you use our digital services. This includes:
- Contact details like Name, email address, phone number, and postal address.
- Booking information like Arrival and departure dates, special requests, and payment details.
- Technical and tracking data like IP address, browser type, device information, and interaction data collected automatically through cookies, pixels, and similar tracking technologies.
2. How We Use Your Information
We use your data to provide a seamless experience that complements a lifestyle coexisting with nature, and to operate our business effectively. Specifically, we use your information to:
- Process your reservations and manage your stay.
- Process payments securely.
- Respond to your enquiries and provide customer support.
- Deliver targeted online advertising across different digital platforms.
- Contact you directly with exclusive offers, updates, and marketing communications regarding our property.
- Analyse site traffic and user behaviour to optimise our website, services, and promotional campaigns.
3. Data Sharing and Third Parties
We do not sell your personal data. We share your information only with trusted third-party service providers who assist us in operating our business and executing our marketing strategies, such as:
- Secure payment gateways and booking engines.
- Marketing, advertising, and analytics platforms (e.g., Google Analytics, advertising networks) that help us serve relevant ads and measure performance.
- Email service providers used for delivering newsletters and offers.
These providers are obligated to protect your data and only use it for the purposes we specify.
4. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking tools. These technologies help us remember your preferences, analyse website performance, and personalise the advertising you see across the internet. You can adjust your browser settings to refuse cookies, though this may limit certain functionalities of the website and opt you out of personalised experiences.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
